UHN is Canada’s No. 1 hospital and the world’s No. 1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members. UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.
UHN’s vision is to build A Healthier World and its only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.
[www.uhn.ca](https://www.uhn.ca/)
Job Description
Union: Non-Union
Number of vacancies: 1
New or Replacement Position: Replacement
Site: Princess Margaret Cancer Centre
Department: Medical Oncology and Hematology
Reports to: Program Manager, Medical Oncology and Hematology
Salary: $29.87 - $37.34 per hour
Hours: 37.5/ week
Shifts: 5 per week, 9am-5pm
Status: Permanent Full Time
Closing Date: November 20, 2026
Position Summary
The Team Lead, Referral Office, DMOH provides support for the New Patient Registration and Referral (NPRR or referral office) Office within the Division of Medical Oncology and Hematology (DMOH). The NPPR Office is the team that receives both internal and external referrals for DMOH providers, liaises with DMOH physicians regarding the triage decision and coordinates the patients first visit at Princess Margaret.
The Team Lead is charged with the responsibility of assisting the referral office team and supporting the manager on a multitude of projects within DMOH. He/she will be knowledgeable and multifaceted in office administration including: payroll, finance and general administration. The Team lead will enable a supportive work environment and assist the Manager in establishing a positive working relationship with team members.
Duties
Provides assistance to manager and administrative personnel
Coordinates and participates in professional development/education activities and programs to ensure excellence and growth for staff in the referral office
Documents and updates policies and procedures
Monitors and analyses departmental budgets
Manages general office administrative and organizational tasks
Performs cross-functional and/or other duties consistent with the job classification, as assigned or requested.
Qualifications
Minimum of a 2 year community college program in Health Sciences or Office Administration in Business or recognized equivalent required
Minimum of four (4) years related work experience - required
Previous experience working in a Health care environment - preferred
Previous experience working with EPIC preferred
Working knowledge of computer software applications preferably in a Microsoft Office environment required
Demonstrated commitment to client service and satisfaction
Excellent interpersonal and listening skills
Strong communication, organizational, time management and problem solving skills
Strong judgment/decision making skills
Ability to remain calm and composed when dealing with difficult people or situations
Ability to work efficiently in a high-pressured environment with simultaneous demands
Adheres to confidentiality policy for sensitive patient data and information
Demonstrated ability to work in a team environment and collaborate with others in assisting with the delivery of services
Additional Information
Why join UHN?
In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.
Competitive offer packages
Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP [https://hoopp.com/](https://hoopp.com/))
Close access to Transit and UHN shuttle service
A flexible work environment
Opportunities for development and promotions within a large organization
Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.
All applications must be submitted before the posting close date.
UHN uses email to communicate with selected candidates. Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.
Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.
UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
Research
Communication
Delivery
Shift work
Leadership
Pension
Pay
CA$30 – CA$37 / hour
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