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Enrollment Coach and Financial Aid Advisor
Oxford International Education Group
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted Oct 21
About this role
The Enrollment Coach and Financial Aid Advisor plays an integral role in enhancing the College’s exceptional student experience. This position plays an integral role in supporting students to turn their dreams of a new career into a reality! In addition to advising students from pre-application stages, this role is the connector between the student admissions team and the Enrollment, supporting both and reporting into the Senior Manager of Admissions and Enrollment. On a daily basis, the Enrollment Coach and Financial Aid Advisor will speak with students, guiding their decision making around enrolling at OICC. In addition, the role collaborates closely with Program Managers, the Enrollment Team and Admissions Advisors to support with Admissions, Enrollment, Academics, Career Services, Compliance, Finance, and the successful journey of our students. Enrollment Coaching: • Respond promptly, warmly and professionally to student inquiries in person, by phone, or via email, escalating issues to appropriate departments when necessary. • Prepare and issue official student documents, including enrollment confirmation letters, financial letters, and payment plan agreements. • Collaborate with Academic and Student Services teams to identify students at risk due to financial or academic challenges and support early intervention strategies. • Assist with student orientations, information sessions, and graduation ceremonies. • Carry out other related duties as assigned by line management. Finance and Academic Operations Support: • Counsel prospective and current students on tuition fees, payment options, private and public funding options, and institutional policies related to withdrawals, refunds, and dismissals. • Prepare, review, and maintain complete, accurate, and confidential student financial aid and tuition files in compliance with the Nova Scotia Private Career Colleges Act, institutional policies, and applicable funding requirements. • Develop, administer, and monitor student payment plans, including invoicing, payment reminders, tracking balances, and follow-up on overdue accounts. • Initiate and process financial-related withdrawals or dismissals for non-payment in accordance with institutional policies and provincial requirements, ensuring accurate documentation and communication. • Prepare reports related to enrollment, tuition revenue, student financial status, retention, and completion for internal review and regulatory purposes. • Build and maintain professional relationships with students, faculty, staff, and external partners to support student success and operational efficiency. Student Financial Aid and Support • Provide accurate and confidential financial aid guidance to students from diverse cultural, linguistic, and socioeconomic backgrounds. • Explain student financial obligations, institutional refund policies, and funding conditions clearly and in compliance with provincial and institutional standards. • Assist students with financial aid-related forms and supporting documentation, ensuring accuracy and deadlines are met. Leadership • Lead, coordinator, mentor, collaborate and support the admission and enrollment teams in Halifax • Bring solutions and initiatives to the team and execute on these ideas • Maintain day to day accountability and ownership of student success from admissions to graduation stage. • Foster a warm, student-centered culture focused on integrity, care, and conversion excellence • Set clear model for financial aid and conversion goals, and provide coaching to help team members meet and exceed performance targets Legal status • Eligibility to work in Canada • Clear background or criminal record check Qualifications • Business Administration – or similar – Certificate (Preferred) • English (Required) Experience and knowledge • Work experience in similar position or environment: 2 3 years (Required) Skills and Abilities • Strong communication skills to engage a variety of stakeholders. • Excellent problem-solving and customer service skills to resolve student inquiries promptly. • Strong organizational and time management abilities; capable of managing multiple priorities. • Familiarity with student management systems and Microsoft Office. • Up-to-date knowledge of industry trends and best practices to improve student experience. This job description is provided as a guide to the role. It is not intended to be an exhaustive description of duties and responsibilities and may be subject to periodic revision. As part of our recruitment process, we use AI-enabled technology to assist with tasks such as application screening and process administration. These tools are designed to support fairness and consistency, and human reviewers make all final decisions. *Oxford International is committed to safeguarding and promoting the welfare of children. Recruitment checks, including checks with past employees, are undertaken in accordance with our Recruitment and Selection policy. * *Oxford International is an equal opportunity employer. Every applicant and employee has the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status * *If you require accommodations at any point during the application or hiring process, please contact* [*nahr@oxfordinternational.com *](mailto:nahr@oxfordinternational.com) *We reserve the right to close this vacancy earlier than the advertised closing date should we receive a high volume of suitable applications. We therefore encourage interested candidates to apply as early as possible.* [](mailto:nahr@oxfordinternational.com)