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Collision Repair Service Advisor
CSN Collision
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted Oct 20
About this role
Do you speak fluent customer service and understand that "my car is making a weird noise" is not actually a technical diagnosis? We're looking for a Collision Repair Service Advisor to join our team. If you can calm stressed customers, navigate insurance claims without breaking a sweat, and keep multiple repair updates straight in your head, you might be exactly who we're looking for. What You'll Be Doing * Welcoming customers who are having a less-than-great day because their vehicle has met an unfortunate mailbox, shopping cart, deer, or another driver. * Acting as the main point of contact throughout the repair process. * Keeping customers informed with timely updates so they don't have to call every three hours asking, "Is it done yet?" * Working with insurance companies to help move claims through the process smoothly. * Explaining repair timelines, deductibles, and paperwork in a way that makes sense to normal humans. * Coordinating vehicle pickup and making sure customers know what to expect before they arrive. * Following up after repairs to ensure customers leave happy and stay happy. * Real Time Administration/File Management * Closing Work Orders * Occasionally covering the reception desk and proving that you can answer phones, greet visitors, and juggle multiple tasks without developing superpowers. Requirements What We're Looking For * Excellent customer service and communication skills. * Strong organizational abilities and attention to detail. * Ability to stay calm when customers, insurance companies, and repair schedules all need something at the same time. * Experience in collision repair, automotive service, customer service, or insurance claims is an asset. * Basic computer skills and comfort learning shop management software. * A positive attitude and a good sense of humor. Bonus Points If You Can * Translate insurance terminology into plain English. * Explain repair delays without sounding like you're reading from a script. * Find a missing repair order in less time than it takes everyone else to start panicking. * Remember multiple customer names before your second cup of coffee. Benefits What You'll Get * A supportive team environment. * Interesting days where no two customer stories are exactly the same. * Opportunities to learn and grow within the collision repair industry. * The satisfaction of helping customers get back on the road after an accident. If you're organized, customer-focused, and can keep a smile on your face when the phone rings for the tenth time before lunch, we'd love to hear from you. Please send resume in confidence to [shellie.andrews@danascollision.com](mailto:shellie.andrews@danascollision.com)