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Full-Time Member Services Representative
CAA Niagara Talent Management Team
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted Oct 15
About this role
Location: Niagara Region, ONStatus: Full-Time Permanent, On-Site This posting is to fill an existing vacancy. About the Role This isn’t your typical desk job. As a Member Services Representative (MSR), you are the face of CAA Niagara — the first and lasting impression for our members, whether they walk through our doors or call us on the phone. This is a multi-faceted, fast-paced position where no two days look the same. You’ll wear many hats — from sales advisor and customer support specialist to travel insurance consultant — all while staying on the move and adapting to meet the needs of the day. Your ability to connect, adapt, and create exceptional experiences is what makes you a standout. The hourly wage for this role is $19.74. Key Responsibilities Represent CAA Niagara with professionalism and pride as a brand ambassador. Deliver exceptional customer service in person and over the phone, building trust and loyalty with members. Assist members with a variety of services, including membership, insurance, travel programs, and savings initiatives. Flexibly move between tasks, roles, and locations based on daily operational needs. Provide accurate, helpful, and timely information to ensure every member leaves with value. Qualifications & Skills Passionate about providing exceptional customer service Tech-savvy, with proficiency in Microsoft applications and other digital tools Excellent communication skills, strong multitasking abilities, and attention to detail Outgoing, dependable, flexible, and eager to learn Able to thrive in a busy, fast-changing work environment Availability to work flexible hours, including days, evenings, and weekends Education & Experience Secondary School Diploma preferred Experience in customer service, sales, or related roles Previous experience in a multi-tasking or fast-paced environment considered an asset Working Conditions Standard office environment with frequent computer use and digital systems Occasional work outside regular business hours may be required to meet operational or business needs What’s In It For You Growth, training, and development opportunities Wellness and Green Living Reimbursement Program Participation in the Give Where You Live community program Interview Process Our process is designed to provide a full picture of how you would contribute to our team: Pre-screening call In-person interview Background check Offer CAA Niagara does not currently use artificial intelligence in the screening or selection of applicants.