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Guide
Eleven
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted Oct 20
About this role
About Us Eleven is a global hospitality and adventure company operating ski programs in Canada, the USA, France, Iceland, and Chile. Eleven Revelstoke Lodge, located in the heart of downtown Revelstoke, BC, is also home to the Quartermaster Eatery and Kingfisher Heli-Skiing. We offer exceptional lodging, fine dining, and private small group heli-skiing in the Monashee and Selkirk Mountains. Eleven maintains the strongest commitments to operational safety, staff development, and providing best-in-class guest experiences on a global scale. Position Summary Eleven Revelstoke Lodge Heli Skiing seeks passionate, professional Guides to join our team. This role requires an aspirant Ski or Mountain Guide with growing technical and exceptional interpersonal skills. The ideal candidate possesses at least three years of mechanized ski-guiding experience. Eleven is committed to creating an inclusive environment where all team members can thrive and contribute to our mission of delivering world-class mountain experiences. This is a full-time, seasonal position earning a daily wage between $375 and $475 plus gratuity, depending on experience, qualifications, and services offered. Position Purpose The Guide supports daily operational oversight of a single heli-ski group. This includes active participation in AM and PM meetings, pre-flight logistical preparation, field management of the heli-ski group, and post-trip coordination with the hospitality team. Guides are accountable for risk management, guest satisfaction, and support of other guides and staff involved in heli-ski operations. Leadership and Operations * Support daily operational oversight of a heli-ski group * Active participation morning and evening team meetings * Support pre-flight logistical preparation and post-trip coordination * Mentored Lead Guiding under the supervision of a Lead Guide * Leadership and mentoring of junior staff * Collaborate with aviation teams on operational decisions * Coordinate with hospitality teams to ensure seamless guest experiences Safety and Risk Management * Collaborate with Lead Guides to support risk management of heli-ski operations * Conduct helicopter and avalanche safety briefings. * Maintain situational and operational awareness * Support emergent and non-emergent incidents, including avalanche, medical, and technical rescue scenarios. Manage the incident until a senior guide can assume * command. * Ensure compliance with internal protocols, HeliCat Canada (HCC) guidelines, and relevant guiding scopes of practice Guest Experience and Communication * Plan and deliver exceptional guest experiences * Maintain proactive communication with guests and guide teams * Monitor all radio and electronic communications * Provide real-time and daily reporting * Media documentation as circumstances permit * Support of alternative activities as needed Documentation andAdministration * Collect and record daily weather, snowpack, and avalanche observations * Support daily record-keeping and operational documentation * Maintain detailed knowledge of rescue and fueling resources Training and Development * Participate in pre-season and ongoing training initiatives * Complete all annual training checkoffs * Participate in professional development programs * Contribute to operational SOP development and revision * Contribute to team knowledge sharing and best practices Qualifications Certifications and Training * ACMG Assistant Ski Guide, CSGA Level 2, or equivalent * CAA Avalanche Operations Level 1 or equivalent * Current 80-hour first aid certificate Experience and Skills * Minimum of 5 years of mechanized ski guiding experience * Weather and avalanche forecasting skills commensurate with the relevant Scope of Practice * Risk management skills commensurate with the relevant Scope of Practice * Strong organizational, communication, and computer skills Special Position Requirements * Strong work ethic, teamwork, and dynamic decision-making skills * High-level self and social awareness * Guiding in complex avalanche terrain * Helicopter operations * Rescue operations Preferences * Professional avalanche forecasting and/or mitigation experience * Geographically diverse work experience * Experience working with high-end clientele * Revelstoke residency from November through April Work Requirements * Canadian citizenship, permanent residency, or work visa * Expert skiing or snowboarding skills * Ability to work all day in extreme winter weather environments * Ability to lift 50+ pounds repeatedly