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Front Desk Agent
AccorHotel
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Source date: 11/2/2026
About this role
Company Description Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination. Job Description Are you passionate about delivering exceptional service and creating memorable experiences for guests? Join our team at Fairmont Banff Springs as a Front Desk Agent, where you will be at the forefront of our guest experience. Starting Rate: $20.18 per hour We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $25.65. Start date would be earlier if candidates have their own accommodations. Job Duties Include: Reporting to the Front Desk Manager, responsibilities and essential job functions include, but are not limited to, the following: * Consistently offer professional, friendly and engaging service * Greet, check-in/check-out and settle guest accounts while ensuring all service standards are followed * Document all guest requests, complaints or issues immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction * Assist guests regarding hotel facilities in an informative and helpful way * Respond to each Guest who approaches the Reception Desk * Drive rate through up-selling room brands * Follow departmental and hotel policies, procedures, service and safety standards * Other duties as assigned Qualifications Your Skills & Qualifications: * Ability and willingness to work a variety of shift work, including evenings/weekends/early morning/overnights * Previous experience in Front Desk or customer service an asset * Previous Property Management System (PMS) experience an asset * Proficient in the English language (verbal & written), second language an asset * Must display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously * Strong interpersonal and problem solving abilities * Highly responsible & reliable * Ability to work well under pressure in a fast paced environment * Ability to work cohesively with fellow colleagues as part of a team * Ability to focus attention on guest needs, remaining calm and courteous at all times Additional Information Job Perks & Benefits: * Subsidized staff accommodation provided on-site for full time status employees. * One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal) * Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees * Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees * Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide * Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler * Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit [www.banffspringsjobs.com](http://www.banffspringsjobs.com/) to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort! We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [bsh.careers@fairmont.com](mailto:%20bsh.careers@fairmont.com)