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Territory Manager
Xradar
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted 2 days ago
About this role
Xradar Alberta is hiring for the position of Territory Manager to join our Calgary team! The Territory Manager will support the growth of our service operations in Alberta, with operations in Calgary and Edmonton. This role is ideal for someone who's well-experienced in a similar role and enjoys building customer relationships while keeping day-to-day operations organized and running smoothly. You will work across business development, estimating, dispatch, and office coordination, helping turn customer inquiries into confirmed projects and ensuring work is scheduled, coordinated, and delivered efficiently. Working closely with the Alberta Regional Manager, field teams, customers, and internal departments, you will play an important role in supporting business growth and overall operational performance. This is a hands-on, varied role that requires someone who is comfortable moving between customer interactions, preparing quotations, coordinating field schedules, and addressing day-to-day operational challenges. As Territory Manager, your day-to-day responsibilities may include: 1.) Estimating and Quotation Management Review customer requests for quotations and gather the necessary information to establish project scope, service requirements, and pricing considerations. Prepare accurate and timely quotations in accordance with established pricing guidelines and company standards. Coordinate with field personnel and management to confirm resource requirements, estimated job duration, equipment, travel, and other associated costs. Follow up with customers on submitted quotations, maintain visibility on potential opportunities, and document outcomes. Escalate unusual project requirements, pricing exceptions, and higher-risk opportunities to management for review and approval. 2.) Dispatch and Field Coordination Receive, review, and coordinate incoming service requests, work orders, and customer scheduling requirements. Assign and coordinate work based on field availability, employee qualifications, equipment requirements, geographic considerations, and project deadlines. Communicate schedules, job details, and operational updates to field personnel, customers, and relevant stakeholders. Adjust schedules as priorities change, jobs are delayed, or urgent service requests arise. Maintain visibility into upcoming work and proactively identify potential gaps in workload, capacity, or resource availability. Work closely with the Alberta Regional Manager to resolve scheduling conflicts and align field resources with operational priorities. 3.) Office and Administrative Operations Coordinate the day-to-day administrative activities required to support Alberta's service operations. Maintain organized and accurate records of customers, quotations, work orders, schedules, and project documentation. Ensure completed work is properly documented and submitted to support timely invoicing, customer follow-up, and operational tracking. Assist with internal reporting, recordkeeping, and the implementation of administrative process improvements. Liaise with Finance, People & Culture, Health & Safety, and other internal departments to support regional operational requirements. Help ensure company procedures, documentation requirements, and administrative standards are consistently followed. 4.) Business Development, Collaboration and Continuous Improvement Build and maintain positive working relationships with existing and prospective customers to support business growth and customer retention. Identify and communicate new business opportunities, cross-market client opportunities, and potential service expansion opportunities to management. Collaborate with field personnel and management to support service quality, employee coordination, and overall customer satisfaction. Monitor customer feedback, emerging business needs, workload challenges, and operational risks, escalating relevant matters to management. Identify practical opportunities to improve quotation turnaround times, scheduling, customer communication, and overall operational efficiency. Provide operational support to BC and other regional operations when required and as directed by management. Undertake other related business and operational responsibilities reasonably associated with the role. On your resume, we will be looking for the following: Minimum of 5 years of relevant experience in a similar role. Demonstrated experience across business development, sales, estimating, dispatch, service coordination, and/or office operations. Proficiency in Microsoft Office and willingness to learn internal business systems and applications. Experience in a construction, engineering, technical services, or field operations environment is an asset. A valid driver's license and ability to travel within Alberta as required. During the interview process, we will be looking for: How you demonstrate our shared value set of excellence (pushing yourself to be the very best), innovation (your ability to try new things and be okay with failing), community (how you give to your community, either micro or macro) and honesty (how you own your mistakes, even if it might mean you don’t always look as good as you hoped!) Excellent planning, organization, and time-management abilities. Ability to interpret customer requirements and coordinate information from multiple stakeholders. Strong attention to detail and confidence working with estimates, schedules, and operational records. Strong customer service and communication skills, with the ability to build professional relationships. Exceptional interpersonal skills: your ability to communicate to all levels of an organization with a positive, proactive attitude. This includes understanding how to read a room and meet the needs of the team! Examples of excellent problem-solving, critical thinking, and analytical skills through asking good questions and completing solid analysis Examples of your ability to work independently and autonomously, as well as collaboratively across several teams. M ake sound day-to-day decisions, and recognize when escalation is necessary. Why Xradar? Competitive wage and customizable benefits package including medical, dental, vision care, and RRSP options Paid sick days to care for you or your immediate family Structured training program where you’ll become familiar with the industry methodologies and a commitment to professional growth Company holidays: we go camping in the summer and skiing in the winter! To Apply Please submit your resume and cover letter online (ideally, in one document!). While we thank all candidates who apply, only those deemed qualified by the hiring manager will be contacted. Our Culture As part of GeoRadar Group - an employee-owned company - Xradar prides itself on being flexible and innovative. We have a diverse, youthful culture where career development is both supported and encouraged. Continually striving for excellence and pushing for higher standards, Xradar is client-focused yet employee-driven. We see ourselves as a unique group of individuals unified by the common goal of being the best in our industry. About Us Xradar is the largest and most experienced provider of concrete scanning services, non-destructive testing (NDT), structural drawings, void & crack detection, and corrosion mapping across Canada. We are a COR-certified company that ensures safe working environments for our employees backed by safe job procedures and a vigorous training program. Commitment to Justice, Equality, Diversity and Inclusion Xradar is strongly committed to equal opportunities in employment. We believe in building an environment that is inclusive and supportive for all individuals regardless of ancestry, race, color, religion (including religious dress) or creed, national, ethnic, or social origin, including caste, sex, sexual orientation, or gender identity or expression, genetic information, age, disability, military or veteran status, medical condition, marital status, citizenship status, or other protected categories as provided by human rights legislation. Our goal is to build an organization that supports diversity inside out! We are committed to providing equitable and inclusive treatment to all applicants throughout the recruitment process, in accordance with applicable accessibility and human rights legislation. If you require accommodation at any stage of the recruitment process (e.g., for your interview), please don’t hesitate to contact us at hr@xradar.ca. We will be happy to support your needs to ensure a fair and accessible experience. We are committed to providing equitable and inclusive treatment to all applicants throughout the recruitment process, in accordance with applicable accessibility and human rights legislation. If you require accommodation at any stage of the recruitment process (e.g., for your interview), please don’t hesitate to contact us at hr@xradar.ca. We will be happy to support your needs to ensure a fair and accessible experience.