Rogers
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We are committed to connecting Canadians through unique partnerships, our world-class network and content Canadians love—and our innovative team is growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live and work. We have a variety of business units with exciting and meaningful work waiting for you, including Communications, HR, Legal and Corporate Affairs, Supply Chain, Finance, and Real Estate.
If you are considering your next step, we have exciting opportunities waiting for you. Come build a rewarding career at Rogers and be a driving force behind our success story! Who we are looking for: Reporting to the Sr. Manager East Region - Real Estate Services, the Manager, Real Estate Services (based in Toronto) is accountable for the end-to-end management of the Facility Management (FM) portion of the outsourcing arrangement for assigned sites.
This includes but is not limited to the measurement of performance against financial targets and service level agreements (SLAs) ensuring tenant communication and satisfaction, and ensuring consistent, high-quality service delivery.
Provide oversight and relationship role for Rogers in the assigned sites - oversee BGIS execution of FM SOW - in and out of scope Act as the primary liaison for building issues for assigned sites between Rogers and the Business Units. Manage ongoing communication with all stakeholders about performance satisfaction, emergencies, and escalations. Ensure service provider's objectives align with Rogers CRE objectives as defined in the assigned sites.
Meet regionally as defined in the service agreement: Monthly/quarterly/annual operations review for the region with the appropriate CRE and BGIS team. The goal is to formally document and review FM operations and financial activities including FM KPI's. Weekly one-on-ones with BGIS counterpart to discuss any challenges or roadblocks Support Rogers Project Management team in project planning, delivery and execution for the region Support Rogers Client Relations and Strategy team to meet CRE and business unit objectives - regional primary point of contact with Rogers BU stakeholders.
Support the CRE and BGIS team to ensure that the Business Continuity Plan (BCP) is effective and tested in order to meet the demand should it be invoked. Support the tenant request process in the region which will be initiated through the Facilities Service Centre. This is outside the GMAX outsourcing agreement. Support the Performance Management team with respect to performance enhancements and performance of SLA's as defined for the region.
Support the Environmental and Sustainability team ensuring that FHA / fire & life safety compliance for areas not outsourced as well as the oversight of BGIS where it has been outsourced Recoverable insurance costs - process with BGIS and Rogers finance / risk / insurance for assigned sites. Advise/consult for annual OPEX and CAPEX budgets as required for assigned sites. Review and submit for approval and implement any FM related contract change orders for the assigned sites.
Ambassador all BGIS cost saving initiatives for assigned sites. Mentor and guide direct reports toward shared goals.
BOMA Designation RPA or FMA is preferred Minimum 7-10 years of experience in Facilities or Property Management Excellent written and oral communication skills Analytical and problem solving/troubleshooting skills A sound understanding of Electrical & Mechanical systems is essential Very proficient in MS Office suite and SharePoint Excellent interpersonal and relationship-building skills Solid organizational skills, with an attention to detail and the ability to be flexible and adaptable to a changing environment to provide results Good work ethic, with the ability to work both independently and with teams Must have a valid driver's license in order to use a company fleet vehicle. A commitment to Diversity, Equity, Inclusion, Belonging, and Accessibility, helping create an environment where everyone feels welcomed, valued, and supported. What’s in it for you?
We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including: Competitive salary & annual bonus Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs. Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
Paid time off for volunteering Company matching contributions to charities you support Growth & Development Opportunities:
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Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted Oct 29
