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Canderel- Customer Service Coordinator
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Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted Oct 27
About this role
Responsibilities: Maintain effective and collaborative working relationships with internal and external stakeholders. Ensure the efficient flow of information and documentation. Maintain accurate and up-to-date records, and ensure proper filing of contracts, reports, revisions, and drawings. Perform and update all administrative tasks related to the department. Manage and maintain departmental files and records. Review housekeeping service proposals according to specifications and prepare documentation for tenants. Process vendor invoices in a timely manner. Prepare contracts and provide support for tendering and bidding processes. Prepare warehouse leases, as well as VTS documentation, move-ins, and move-outs. Ensure proper management of storage spaces by verifying vacancies and keeping warehouse inventory trackers up to date. Oversee signage for all buildings to ensure it remains in good condition, and collaborate with the marketing team on all new signage projects. Provide support to the department’s Administrative Assistant with notices, access requests, and the Customer Relations email inbox. Provide backup support to other members of the Customer Relations team as needed. Conduct housekeeping inspections and prepare inspection schedules. Ensure vendor insurance certificates and vendor tracking records are kept current and up to date. Qualifications & Competencies: Please note that due to the nature of the position, a proficient level of English is required to communicate on a regular basis with employees outside of Quebec. Minimum 3-5 years’ experience working for a developer or general contractor in the residential sector Experience working in the Home-Building Industry, in a customer-service role Knowledge of Tarion guidelines Strong computer software skills required (MS Office, etc.) Excellent customer service skills, troubleshooting capabilities and investigative questioning techniques Excellent time management and organizational abilities Superior problem-solving skills Excellent written and oral communication for liaising with all stakeholders, maintained excellent relations with team members, clients, consultants and sub-trades Ability to read and analyze drawings is beneficial Experience working with consultants and contractors Positive attitude and ambition to grow within an entrepreneurial environment