To provide excellent customer service for our members.
The job holder will need to make customer focused actions based on effective decision-making skills. This will also include excellent internal customer service, with continuous contribution given towards achieving individual, team and department goals and objectives. Inputting claims into the computer system with a high degree of accuracy.
To action any claim related query in line with Bupa Global policy and style.• To obtain all necessary information on claims for the purpose of complete processing, including liaison with internal departments, using the following methods: telephone or e-mail. This may also include gaining information to research further details required to assess a claim.
Respond to all relevant incoming correspondence and queries from our internal departments. This will be as per the Claims department key performance indicators, which state turnaround time and quality standards.
Ensure the correct interpretation of BUPA Internationals’ policy and rules, using the correct compatible combinations of codes for accurate processing of data, in accordance with our service standards and customer expectations.
To contribute to the continuous development of the claims process by identifying opportunities for product development and process improvement.• Suspend claims that require further investigation in order to resolve appropriately to ensure the correct continuation of processing within agreed timeframes and standards in suspend process.
Logging claims on the system under correct members’ registrations, when needed.
Recognise and challenge possible fraudulent information and proactively seek to clarify and resolve using best method of communication and initiative.
To comply with and abide by the regulatory requirements at all times• Work on shift basis according to business need.
What you'll bring:
Strong background in the global health insurance sector, or relevant transferable expertise gained from related financial services industries such as life insurance, retail banking, commercial banking, investment banking, or wealth management.
Experience at least for 2 years in claims role is a must.
A medical degree is mandatory.
Demonstrated ability to meet and exceed productivity and quality performance targets.
Customer-focused mindset with a commitment to delivering high‑quality service.
Exceptional interpersonal, communication, and influencing skills, with a strong focus on achieving successful outcomes.
Prior experience in delivering customer service.
Proven background in healthcare-related claims assessment.
Why Bupa?
Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.
Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.
Time Type:
Full time
Job Area:
Call Centre
Locations:
Dubai - OIC
Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.
Research
Communication
Private healthcare
Pay
Pay is not stated in the ad.
Estimate take-home pay for a figure you enter
Estimated take-home pay
Explore gross pay after typical payroll taxes for a work location.
Illustrative estimate only; assumes a standard employee profile and may omit benefits, pensions, credits and local rules. Regional and city-specific tax applies only where the selected calculator supports it; other results are country-level. Salary and location are sent only when you calculate: Paysums for supported regions, or WorthOf for wider country coverage. Confirm with an official payroll or tax source before making decisions.
Visa sponsorship and relocation: not stated in the ad.
JobCheckPoint never asks candidates to pay, and genuine employers shouldn't either. If this job asks you for money (registration, training, visa or equipment fees), don't pay. Report it below.
