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IT Support Engineer / Agent (Helpdesk Engineer)
BlackStone eIT
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted yesterday
About this role
Key Responsibilities •     Receive, diagnose, and resolve incidents and service requests through the approved ITSM platform. •     Support laptops, desktops, operating systems, Microsoft 365, printers, peripherals, and standard apps. •     Provide user-account, access, password, and Microsoft 365 support within security controls. •     Configure, deploy, replace, and recover endpoint devices and maintain asset records. •     Support meeting rooms, conferencing equipment, and common workplace technology. •     Escalate unresolved or specialist issues with complete diagnostics and evidence. •     Maintain knowledge articles, resolution notes, and recurring-issue records. •     Follow security, confidentiality, and data-handling requirements across all assigned locations. Requirements •     5+ years of professional end-user computing, desktop support, or service support experience. •     Strong hands-on experience with Windows endpoints, Microsoft 365, hardware troubleshooting, and printers. •     Working knowledge of Active Directory/Entra ID, endpoint management, Intune/MDM, and ITSM tools. •     ITIL 4 Foundation, CompTIA A+/Network+, or Microsoft Endpoint certification preferred. •     Arabic and English communication skills are strongly preferred.