Lifestyles Concierge (Arabic Speaker)

International SOS

Location: Dubai
Work arrangement: On-site
Job type: Full-time
Posted Oct 15

Apply on original website

Opens careers.internationalsos.com in a new tab. Check the address before sharing personal information.

Key skills in this ad

Skills and tools

Banking
Retail
Customer service
Hospitality
Travel and tourism
Marketing
Transport

Experience

2+ years of experience

Languages

English
Arabic
French

About this role

Header

Aspire Lifestyles is a leading global provider of Concierge and Loyalty services, catering to clients in banking, payments, insurance, luxury retail, automobile, and luxury property sectors. As a pioneer in the Concierge industry, we focus on delivering exceptional services, including employee concierge, wellness programs, and digital offerings. Our commitment to innovation, excellence, and social responsibility ensures we create memorable experiences and provide outstanding service for our clients.

For more information, visit www.aspirelifestyles.com .

Position Summary

As a Lifestyle Concierge at Aspire Lifestyles Middle East Africa Free Zone Company, you will engage with diverse clients to deliver exceptional service experiences. This role allows you to showcase your customer service skills, attention to detail, and ability to thrive in a dynamic environment. You will manage and fulfill customer requests for both standard and high-profile clients via phone, email, and chat, utilizing various resources to provide prompt, professional, and concise responses. Upholding the highest levels of customer service and quality, you will contribute to our mission of delivering superb service, information, and communication in every interaction. Join our team and be part of a company that values excellence and customer satisfaction.

Key Responsibilities

Independently fulfill high-profile client requests and demo tasks through various communication mediums.

Handle escalated customer service issues and vendor communication with discretion.

Ensure positive customer experiences and provide accurate, timely information.

Deliver services per contractual agreements and handle requests tactfully.

Build rapport with customers to understand their preferences and make outbound calls as needed.

Adhere to high-quality customer service standards and utilize resources effectively.

Communicate responses clearly, professionally, and concisely, representing clients' brands courteously.

Participate in meetings and training sessions to enhance customer assistance skills.

Use enterprise solutions to assist customers and manage customer data.

Follow client and company policies when interacting with customers.

Manage multiple tasks and prioritize effectively in a fast-paced environment.

Job Requirement

Education: University degree in Business Administration, Hospitality & Tourism, Marketing, Communication or a related field.

Working experiences : 2+ years of experience in customer service.

Competency: Influencing and communication skills.

Language requirement : Fluency in English and Arabic, fluency of French is an asset.

Footer

We take care of our employees:

Office location is accessible via public transport

Medical coverage for employee (outpatient and inpatient)

Highly engaged and empowered work culture

Continuous learning & development

Pay

Pay is not stated in the ad.

Estimate take-home pay for a figure you enter

Estimated take-home pay

Explore gross pay after typical payroll taxes for a work location.

Gross salary (AED) Enter the salary in the selected country's currency.Country City or area (optional)

Illustrative estimate only; assumes a standard employee profile and may omit benefits, pensions, credits and local rules. Regional and city-specific tax applies only where the selected calculator supports it; other results are country-level. Salary and location are sent only when you calculate: Paysums for supported regions, or WorthOf for wider country coverage. Confirm with an official payroll or tax source before making decisions.