Operational Training Partner (Sales & Retail…

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Operational Training Partner (Sales & Retail… | JobCheckPoint

Job Purpose

At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always ‘Fly Better.’ As one of the most recognised and admired brands globally, we’re driven by innovation and excellence. Join us as an Operational Training Partner (Sales & Retail Learning) and play a pivotal role in shaping the future of our organisation by driving people strategies that empower our global workforce. Experience a fast-paced, multicultural environment where your expertise in human resources will contribute to building a world-class employee experience while advancing your own career on a global stage.

As Operational Training Partner (Sales & Retail Learning), you will provide strategic support to the business in the design, development and delivery of business-critical commercial sales training solutions aligned to Emirates Group values and the employee experience. The role is based full-time in our Dubai office.

In this role, you will:

Deliver engaging and impactful sales training that builds commercial capability, strengthens customer engagement, and supports the achievement of sales and business objectives.
Deliver a high-quality learning experience aligned with Emirates Group Learning Experience Standards, ensuring consistent and effective facilitation across all learning interventions.
Ensure sales learning solutions remain current, relevant, and aligned with evolving business priorities, products, processes, customer propositions, and market requirements.
Maintain strong sales and commercial subject-matter expertise through regular engagement with relevant business stakeholders and continuous exposure to sales operations and customer-facing environments.
Continuously strengthen facilitation, coaching, and learner-engagement skills to deliver impactful and performance-focused learning experiences.
Apply Experience Analytics and Evaluation guidelines to measure learning effectiveness, behavioural change, and the impact of training on sales and business performance.
Deliver training across the Emirates network and at outstations when required, ensuring consistent learning standards while adapting delivery to local business needs.
Keep up to date with emerging trends and best practices in sales capability development, customer experience, digital learning, facilitation, and instructional techniques, incorporating relevant approaches into learning solutions.
Use sales performance insights, learner feedback, and business data to continuously improve training solutions and demonstrate measurable business impact.
Support the development of consultative selling, customer-centric behaviours, product knowledge, and commercial skills that enhance the overall customer experience and contribute to revenue performance.

Qualification

To be considered for the role, you must meet the below requirements:

Bachelor's degree or Honours in a relevant field.
Minimum 5 years of experience in Human Resources and Training.
Must have experience in sales operational training facilitation.
Experience working in a relevant sales operational field within the last 5 years.
Advance communication skills and excellence at collaboration and influence.
Strong in stakeholder relationship management and engagement.
Strong commitment to leveraging digital solutions to transform and enhance the employee experience.

You will have an edge, if you have:

Proven experience within the aviation or airline sales industry, with a strong commercial mindset.
Extensive experience designing, developing, and delivering impactful sales training programmes.
Exceptional presentation and facilitation skills, with the ability to engage and influence audiences at all levels, including senior leadership.

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website [www.emirates.com/careers](//www.emirates.com/careers). Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.

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Operational Training Partner (Sales & Retail Learning)

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About this role

In this role, you will:

You will have an edge, if you have:

Pay

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