EXPLORE YOUR NEXT CHAPTER
Guest Experience Officer | The Mangroves Abu Dhabi, LXR Hotels & Resorts
Hilton
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Source date: 10/20/2026
About this role
Job Description Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Experience Officer, you’re not just welcoming guests and ensuring a seamless experience throughout their stay – you’re creating meaningful connections, anticipating their needs, and spreading the light and warmth of hospitality by delivering personalized, memorable experiences that make every guest feel truly valued and special. Here's what you'll do during a typical day: Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance Create memorable guest experiences: Anticipate guest needs, personalize services, and go above and beyond to create exceptional moments throughout their stay. Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications Build meaningful guest connections: Engage with guests throughout their stay, recognize their preferences, and promote hotel facilities and services to enhance their overall experience What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact. Join an Award-Winning Workplace Culture At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work. Job Info Job Identification 227895 Job Category Guest Services, Operations, and Front Office Posting Date 11/03/2026 Apply Before 11/19/2026 Job Schedule Full time Locations Abu Dhabi, United Arab Emirates (On-site)