Hilton
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Greets and assists guests with directions to their room or conference.
Entertains questions from guests and responds with appropriate and accurate information on topics such as outlet hours, local attractions, and directions to events, etc…
Fields guest complaints, conducting thorough research to develop the most effective solutions and negotiates results.
Remains calm and alert especially during emergency situations and heavy hotel activity.
Maintains appearance of the hotel lobby removes trash, organises furniture, etc…
Assists Reception and Personal Concierge with providing a flawless arrival and departure experience.
Prepares welcome drinks and towels and serves them accordingly at every guest’s arrival.
Ensures a speedy resolution to any problems that may arise on shift.
Ensures the delivery of high standards to guests according to the Waldorf Astoria Brand Standard.
Represents Waldorf Astoria image by impeccable grooming.
Actively engages with the guests, asks for feedback, shares concerns, if any, with the relevant section.
Personalizes every guest interaction, collects golden nuggets and shares them with Personal Concierge team.
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
Answers queries from guests, referring them to contact points at which they can obtain further information.
Liaises with other departments regarding matters arising e.g. Security, Housekeeping, Engineering, Accounting, Food & Beverage etc.
Reports to Front Office Management for any maintenance that needs attention at the lobby.
Follows through these maintenance issues when required.
Liaises with Housekeeping regarding accommodation requirements.
Assists with the duties of other departments if limited staff and upon management request.
What It Takes to Make the Stay
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
Ability to effectively deal with team members and guests who will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information. Excellent interpersonal skills to provide overall guest satisfaction.
Ability to stand and move throughout lobby and continuously perform essential job functions.
Ability to read, write, speak and understand the English language to communicate effectively with guests and team members.
Ability to work under pressure and deal with stressful situations during busy periods.
Corporate Description
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
Job Info
Job Identification
231269
Job Category
Guest Services, Operations, and Front Office
Posting Date
11/14/2026
Job Schedule
Full time
Locations
Waldorf Astoria Ras Al Khaimah
(On-site)
Pay is not stated in the ad.
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Visa sponsorship and relocation: not stated in the ad.
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Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
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