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Service Ambassador - Al Ain
AD Ports Group
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Source date: 10/30/2026
About this role
Job Description The Service Ambassador will be the primary point of contact for customers of the Foreign Labour Services (DLS) unit, ensuring timely and accurate processing of transaction requests. This role relieves the current single‑person dependency, improves service continuity during leave periods, and reduces reliance on external Abu Dhabi centres. The position will be based in the Al Ain office with existing desk space and standard IT provisions. Respond to customer inquiries and explain transaction requirements. Receive, check, process, and track DLS transactions within approved procedures and system permissions. Follow up on pending transactions and missing documentation. Maintain accurate records and coordinate with relevant internal teams. Provide local coverage during colleagues planned and emergency leave, training leave. Educational and Technical Qualifications: High school or Diploma. Minimum 1-year experience in customer interface preferably in a service industry. Strong communication & collaboration skills Ability to communicate with all managers, supervisors and fellow associates. Strong communication skills and the ability to engage with potential customers and members alike. Detail oriented with a great sense of pride for self and company integrity. Language Skills: English and Arabic – Good Written and Spoken Years of Experience: 1 year of experience in customer interface. Nature of Experience: Customer Interface Job Info Job Identification 12414 Job Function Administrative Posting Date 10/30/2026 Apply Before 11/09/2026 Degree Level Bachelor's Degree Job Schedule Full time Locations Abu Dhabi, Abu Dhabi, AE (On-site) Urgent Job No Cluster Name Economic Cities & Free Zone Cluster