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Training Centre CS Administration Executive
Mercedes-Benz Cars Middle East FZE
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
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About this role
Tasks Your Purpose: Ensure the effective administration and operational coordination of Customer Services training activities across MBGD markets, including annual training planning, course logistics, participant and trainer coordination, LMS and training-data administration, market communication, procurement and invoicing support, management reporting, and coordination of Training Centre facility requirements. Maintain accurate records, reliable processes and operational readiness to support the effective delivery of the annual training program. Your Responsibilities: Training Administration, Logistics & Operational Coordination * Co-develop the annual Training Program and ensure timely course creation and publishing in LMS/GTLS. * Manage the annual training program, including planning, scheduling, and execution updates with relevant stakeholders. * Coordinate course announcements, enrolments and participant confirmations. * Coordinate the preparation, distribution, tracking and follow-up of Training Agreements with the respective markets. * Coordinate training materials, vehicles, certificates, awards, and parts, including ordering and shipment tracking. * Provide logistics support for Customer Services (CS) training across the UAE and international locations. * Coordinate trainer schedules and manage room allocations for MBCME and DT MEA. * Oversee catering arrangements for training sessions and events (local and regional). * Provide virtual training support, assessments, including link creation, user access management, and participant communications/reminders. * Support participant accommodation arrangements where required by the relevant training format or location. * Maintain documentation and archived records for audit and operational continuity. Procurement, Budgeting & Invoicing Support * Ensure timely and accurate processing of PO, PR, and SA requests for Customer Services and training operations. * Review, verify, approve, and record invoices in D365 for the Training Center. * Manage supplier/vendor onboarding processes and support competitive tendering activities. * Monitor daily budget utilization vs. actual expenses. * Maintain an up-to-date overview of open purchase requests, purchase orders, service agreements and outstanding invoices. * Oversee facility-related procurement, including restocking and replenishment. * Handle monthly reconciliation, invoicing, and revenue stream management. * Support the preparation of budget forecasts and cost overviews by providing accurate commitment and actual-spend data. * Maintain complete procurement and invoicing documentation for audit purposes. LMS, Data, Reporting & Market Administration * Administer and manage LMS platforms (e.g., GTLS, Alice, Qlik Cloud) and related reporting tools * Track GD SLAs and support business performance monitoring. * Prepare training-related reports for management, including feedback analysis and CS matrix reporting. * Maintain accurate system data through regular updates, data entry, and cleansing (GTLS). * Maintain CS Matrix, non-retainer MTD, SLA and DRS/CAST monitoring records. * Provide technical market support and assist with demand planning. * Support training projects as defined annually. * Monitor training enrollments and follow up with GDs to ensure optimal participation. * Manage correspondence with trainers, GDs, and Global Training stakeholders. * Act as Data Steward for the Training Centre, ensuring accuracy, completeness and consistency of training data across relevant systems and reports. * Provide administrative and system-related support to markets and coordinate the resolution of LMS/GTLS-related data and user issues. * Support system improvements and automation projects. Facility Management Support * Coordinate facility requirements affecting training operations. * Act as the administrative interface for AMC, PPM and MEP activities. * Track facility contracts, POs, invoices and vendor performance. * Coordinate with the MBCME Facility Team and the dedicated reception/facility resource. * Ensure operational readiness of training rooms and shared spaces. * Act as a deputy during absence of Reception and Facility Executive Qualifications Your Profile: * (Under) Graduate in business administration or similar Soft skills/individual competence * Excellent English language skills * Excellent Communication skills * Professionalism * Analytical Skills * Good organizational skills Benefits * Hybrid Work Possible * Health Benefits * Discounts for Employees Possible * Flextime Possible * Events for Employees * Parking * Canteen, Café Contact Mercedes-Benz Cars Middle East FZE, Dubai N201, P.O. Box 261115 000000 Jebel Ali Dubai Recruit Me E-Mail: recruit-me@mercedes-benz.com