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Sr. Specialist Fleet
Delivery Hero
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted Oct 21
About this role
Job Description As the Sr. Specialist Fleet, you will play a pivotal role in ensuring the smooth and efficient operation of our last-mile logistics across the region. This position involves overseeing key areas of operations—whether outbound, inbound, or reverse logistics—and ensuring that our fleet meets the highest standards of performance. As a key team member, you will be responsible for driving operational excellence and implementing progressive tools and technologies to enhance fleet efficiency. Day-to-day responsibilities * Providing hands-on operational support for last mile implementations * Ensuring the fleet meets key performance indicators (KPIs) such as delivery speed, cancellation rates, unit economics, and star ratings. Have these KPIs readily available for regular discussions * Managing a team that directly supports riders, tracking daily performance metrics * Identifying and help in implementing new tools, technologies, and processes to improve fleet efficiency and operational performance * Tracking progress and improvements in fleet operations, providing detailed reports to management * Preparing ad-hoc reports required by management * Planning new launches of stores and regions, and ensure optimum supply is available * Liaising with internal and external stakeholders for seasonal peak/off-peak periods and plan driver supply. * Liaising with 3PL providers to ensure their driver performance is efficient and meets the company’s standards * Mentoring and supporting new team members Qualifications * Bachelor Degree in Logistics, Supply Chain, Business Administration or any other relevant field * Minimum 3-4 years experience in fleet roles and at least 2 years in fleet management * Proven experience in managing a fleet of drivers or logistics teams * Proficiency in Microsoft Excel and Google Sheets for managing and analyzing large data sets on vehicle performance, driver behavior, and costs * Strong commercial awareness * Familiarity with lean economics