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About this role
Company description About Publicis Sapient Most companies in the AI era do one of two things: they advise, or they sell you a tool. We do both. Publicis Sapient is a technology company that provides enterprise AI platforms and services, which means we build our own AI platforms and bring the strategists, product thinkers, designers and engineers who make them work inside the world's most complex businesses.
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It's where people and products shape the future of enterprise, and where your ideas actually reach the organizations that run the world. If you want to question how things are done, learn continuously and do the best work of your career alongside 20,000 people across 28 countries, you're in the right place. Come build with us. Our Commitment to Inclusive Hiring We are committed to fostering and encouraging an inclusive and welcoming environment for everyone and we believe great talent comes from many different backgrounds, experiences, and perspectives.
That's why we're committed to creating a hiring process where everyone has an equal opportunity to succeed and feel safe. We welcome applications from all backgrounds and value the diverse experiences, perspectives and strengths that individuals bring to our teams. If there's anything we can do to make our recruitment process more accessible or comfortable for you, please let us know.
We're happy to provide reasonable adjustments throughout the application and interview process. You can contact us anytime at emeahiringteam@publicissapient.com. Your Safety Matters To Us At Publicis Sapient, we're committed to protecting candidates throughout every step of their journey with us. To help you stay safe from recruitment scams, please remember that our recruiters will only ever contact you from a Publicis Sapient email address.
In some cases, we may partner with trusted, vetted recruitment agencies who will clearly identify themselves as working on behalf of Publicis Sapient. If you receive communication from any other domain claiming to represent us, please treat it with caution and contact us at emeahiring@pubicissapient.com. Overview Senior Manager Pod Lead (Endur) – Energy & Commodities Trading Why This Role Matters The Energy and Commodities Trading industry is undergoing significant transformation, with organisations increasingly investing in modernising their trading platforms to support business growth and operational efficiency.
Publicis Sapient is looking for an experienced Senior Manager – Pod Lead / Solution Architect with strong Endur (OpenLink) expertise to lead cross-functional teams and drive technology delivery within the Energy and Commodities Trading domain. In this role, you will provide technical and functional leadership across Endur support, enhancements and change delivery. You will work closely with client business and IT stakeholders to ensure platform stability, drive continuous improvement and deliver scalable solutions aligned with business priorities.
This is an opportunity to lead multidisciplinary teams, influence technology decisions and act as a trusted advisor to clients within a complex trading environment. Where You’ll Make an Impact Lead a cross-functional Endur pod comprising L2, L3, development and QA teams, ensuring operational stability and effective change delivery. Own and prioritise the pod backlog in collaboration with senior business and technology stakeholders.
Provide technical and functional leadership across Endur application support, enhancements and solution delivery. Oversee incident, problem and change management activities, ensuring adherence to agreed service-level agreements (SLAs). Coordinate production support and development activities to minimise business disruption and maintain platform performance.
Guide solution design and architecture decisions, ensuring alignment with business requirements and technology standards. Drive continuous improvement through automation, process optimisation and knowledge management. Manage pod capacity, resource allocation and delivery planning to ensure predictable outcomes. Collaborate with distributed teams and client stakeholders to identify risks, resolve dependencies and maintain delivery quality.
Mentor team members, promote engineering best practices and build a culture of accountability and collaboration. Act as a trusted advisor to business stakeholders, providing recommendations on Endur capabilities, platform improvements and delivery priorities. What You’ll Bring to the Team Extensive experience in Endur (OpenLink) application support, solution delivery and technology leadership.
Strong functional and technical understanding of Endur across at least one key energy or commodity trading business domain. Proven experience leading cross-functional teams across application support, development, testing and delivery. Strong understanding of the end-to-end commodity trading lifecycle and associated business processes. Experience managing L2/L3 support, incident resolution, problem management and production change activities.
Knowledge of ITIL processes, service management frameworks and Agile delivery methodologies. Ability to manage competing business priorities, delivery backlogs and operational commitments. Experience contributing to solution architecture, technical design and platform enhancement decisions. Strong stakeholder management skills, with the ability to engage senior client business and technology leaders.
Excellent communication, leadership and problem-solving skills, with experience working across distributed teams. Additional Experience We Value Experience leading pods or squads within scaled Agile delivery environments. Exposure to energy and commodity trading operations within the GCC region. Experience with Endur platform upgrades, modernisation or transformation programmes.
Understanding of Endur integrations, system architecture and surrounding trading applications. Formal people management experience, including mentoring, performance management and capacity planning. Demonstrated success in improving application stability, reducing recurring incidents and increasing delivery efficiency. Ability to balance hands-on technical leadership with strategic stakeholder advisory responsibilities.
What You’ll Get in Return Be at the forefront of digital transformation. "Plugged" into a truly global organization with a start-up mindset. Career growth and training opportunities. A collaborative, agile and diverse regional team. Comprehensive insurance and medical benefits.
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