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Specialist/Technology Resource Operations Control
etisalat
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
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About this role
Job Description Responsible for coordinating and managing end-to-end Technology resource operations, including workforce planning, headcount management, recruitment coordination, resource allocation, contractual workforce administration, and operational governance across Technology divisions. The role serves as a key liaison between Technology leadership, Human Resources, Talent Acquisition, Finance and external service providers to ensure effective workforce management in alignment with business priorities, approved budgets, organizational requirements, and applicable policies. The role also drives workforce reporting, resource optimization, process improvements, and system enhancements to strengthen operational efficiency, governance, and effective utilization of Technology resources. Coordinate Technology workforce planning, headcount management, and resource allocation activities, ensuring alignment with business priorities, approved organizational structures, and budget availability. Manage and monitor workforce requirements, including replacement positions, new business requirements, vacancies, internal movements, position transfers, and workforce optimization initiatives. Coordinate end-to-end recruitment operations in collaboration with Talent Acquisition and hiring divisions, including job descriptions, recruitment requisitions, candidate sourcing, interviews, hiring approvals, and onboarding activities. Monitor recruitment pipelines, hiring progress, and agreed service-level agreements (SLAs), ensuring timely follow-up and resolution of recruitment-related bottlenecks. Coordinate Managed Services, outsourced workforce, and contractual resource operations, including onboarding, transitions, contract renewals, extensions, replacements, and offboarding. Facilitate workforce governance and compliance by ensuring resource-related activities adhere to approved HR policies, contractual requirements, organizational guidelines, and management approvals. Coordinate with HR on workforce budgets, resource costs, budget availability, and financial implications associated with new requirements, replacements, and resource movements. Manage and monitor resource-related transactions within PeopleHub and other relevant HR systems, including position creation, employee profile setup, contract updates, and system enhancements. Develop and maintain workforce dashboards, management reports, and analytical presentations covering headcount, recruitment progress, resource distribution, workforce utilization, and budget-related information. Act as a key coordination point between Technology divisions, HR, Finance, Procurement, Contracts, and external service providers to facilitate effective resource operations and timely resolution of operational matters. Identify and implement opportunities for process improvement, workflow standardization, automation, and digitalization to enhance resource management efficiency and governance. Provide regular workforce updates, operational insights, and recommendations to Technology management to support informed decision-making and strategic workforce planning. Relevant experience in Technology Resource Management, workforce planning, HR operations, recruitment operations, or resource administration. Good understanding of workforce planning, headcount governance, recruitment processes, and employee lifecycle management. Experience in managing outsourced workforce arrangements, Managed Services, vendor coordination, and contractual resource models. Exposure to workforce budgeting, resource cost analysis, headcount optimization, and financial coordination. Experience with HR management systems, particularly employee lifecycle transactions, recruitment workflows, and system enhancements. Strong analytical, reporting, and presentation skills, with experience developing workforce dashboards and management reports. Excellent stakeholder management, communication, coordination, and problem-solving skills. Ability to manage multiple priorities, drive process improvements, and coordinate cross-functional activities in a dynamic business environment. Job Info Job Identification 11757 Job Category Technology Program Management Posting Date 11/12/2026 Apply Before 11/12/2026 Job Schedule Full time Locations United Arab Emirates