EXPLORE YOUR NEXT CHAPTER
Patient Experience Executive - UAEN
NMC UAEN
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Source date: 11/4/2026
About this role
Job Description Responsible to provide a range of duties related to the overall patient experience. Welcome & greet patients and direct them appropriately to the relevant departments giving clear instructions. Provide hospital information and answer patient queries. Complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services. Ensure patients have an overall good patient experience. Liaison between departments when required. Manage the reception and waiting areas. Handles telephone enquiries and directs queries accordingly. Follows the duty schedule as assigned by the supervisor which includes different shift timings as per the need of the department. Strictly adheres to NMC’s regulations and policies especially those related to infection control, patient safety & JCI. Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service. Exercises effective interpersonal skills in dealings with department staff, colleagues and management. Maintains patient & staff confidentiality. Participates in hospital trainings. Higschool/Preferably a college graduate in any discipline. Job Info Job Identification 12641 Job Category Administration Posting Date 11/04/2026 Apply Before 11/22/2026 Job Schedule Full time Locations Kakooli Tower - 1st Floor - 32 Jamal Abdul Naser St - near Buhairah Police Station - Al Majaz 2 - Al Majaz - Sharjah, Sharjah, AE (On-site)