Reservations Agent (UAE National)
Marriott International
- Location: Abu Dhabi
- Work arrangement: On-site
- Job type: Full-time
- Posted 6 days ago
Opens ejwl.fa.us2.oraclecloud.com in a new tab. Check the address before sharing personal information.
Key skills in this ad
Skills and tools
- Sales
- Travel and tourism
- Testing
- Hotel
Picked out automatically from the employer's ad. Read the full description before applying.
About this role
Job Description
POSITION SUMMARY
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.