Business Insights and SFE Lead

Merck Sharp & Dohme IDEA Middle East

Location: Dubai
Work arrangement: On-site
Job type: Full-time
Posted 2 days ago

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Key skills in this ad

Skills and tools

Sales
CRM
Learning and development
Marketing
Salesforce
Project management
Tableau
Driving licence

Experience

5+ years of experience

Qualifications

About this role

Job Description

The Sales Force Effectiveness and Business Insights Lead will be responsible for driving the performance and productivity of our sales team through sharp analytics, smart incentive design, and seamless CRM execution that turn insights into action. This role will involve collaborating with cross-functional and senior leaders to enhance sales force effectiveness processes, optimize resource allocation and support new and evolving go-to-market models to support overall business objectives.

Key Responsibilities:

CRM Management: Overseeing CRM systems to enhance sales team efficiency.

Sales Incentives Plan Implementation: Designing and implementing sales incentive programs that align with business objectives and drive performance outcomes.

Sales Forecasting: Leading the sales forecasting process to provide timely and accurate predictions critical for business planning.

Business insights Analysis: Conducting thorough analyses of to market and in market sales performance and monitoring industry trends to provide actionable insights that guide strategic business decisions.

CRM management and analysis: Overseeing CRM systems to enhance sales team efficiency and customer engagement, leveraging data to identify gap in execution excellence to drive stronger impact.

Performance reports and strategic analysis: Identify potential performance optimization and provide data driven recommendation through the development and communication of performance reports (IMS, FC accuracy, FY analysis.)

Go-to-market model support: Provide strategic guidance and support implementation of different type of go-to market model for different type of therapeutic areas, products and stage of the life cycle (LoE, NPLs…)

Training and Development: Identifying skill gaps and creating targeted training programs in partnership with L&D to enhance sales team capabilities.

Qualifications:

Bachelor’s degree in business administration, Marketing, or a related field; MBA preferred.
5+ years of experience in sales, sales operations, or sales effectiveness roles, preferably in pharmaceutical industry
Proven track record of driving sales performance and effectiveness through data analysis and strategic initiatives.
Strong analytical skills with the ability to interpret complex data and translate it into actionable strategies.
Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
Experience with CRM systems (e.g., Salesforce) and sales analytics tools.
Strong project management skills with the ability to manage multiple initiatives simultaneously.

Skills:

Strategic thinking and problem-solving abilities.
Proficiency in data analysis and reporting tools (e.g., Excel, Tableau).
Strong presentation skills and the ability to convey complex information clearly.
Ability to work collaboratively in a team-oriented environment.
Adaptability and resilience in a fast-paced, changing environment.

Additional location(s) Compensation Information:

Required Skills:

Business Insights, Customer Relationship Management (CRM), Data Analysis, People Leadership, Problem Solving, Sales Force Excellence (SFE), Strategic Thinking

Preferred Skills:

Current Employees apply [HERE](https://wd5.myworkday.com/msd/d/task/1422$6687.htmld)

Current Contingent Workers apply [HERE](https://wd5.myworkday.com/msd/d/task/1422$4020.htmld)

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

Yes

Travel Requirements:

10%

Flexible Work Arrangements:

Not Applicable

Shift:

Not Indicated

Valid Driving License:

Hazardous Material(s):

n/a

Job Posting End Date:

11/20/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Our company is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where we have codified our legacy for over a century. Our success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

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