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Sales Support & Supply Chain Coordinator
Pirelli
Source: Headcount Labs ยท original listing โ
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted today
About this role
Job Purpose The role is responsible for the end-to-end management of sales operations for the MEAI market, ensuring efficient order processing, high customer service levels, and constant alignment with HQ and Supply Chain functions. Key Responsibilities โข Sales Operations & Order Management โข Collect and manage customer orders for the India market โข Enter and manage orders in SAP โข Manage the monthly order cycle (planning, follow-up, and adjustments) โข Issue proforma invoices and manage billing activities โข Verify order billability in coordination with HQ โข Monitor and manage product availability for the market Customer Communication โข Act as the main point of contact for customers on operational topics โข Manage daily communication with customers (email, calls, follow-ups) โข Provide support on: โข order status โข deliveries โข invoicing โข operational issues โข Coordinate with internal teams to ensure timely and accurate responses KPI Monitoring & Reporting โข Continuously monitor customer-related KPIs (e.g. service level, OTIF, backlog, billing) โข Analyze performance and share updates with HQ and internal stakeholders โข Support the preparation of operational and commercial reports Supply Chain & Cross-functional Activities โข Perform analysis on system stock โข Provide track & trace analysis and logistics insights to MEAI customers โข Collaborate with Producers and Central Planning teams to ensure alignment between orders, stock, and shipments Required Skills & Competencies โข Experience in Sales Operations, Order Management, or Customer Service โข Strong knowledge of SAP โข Solid analytical skills and familiarity with operational KPIs โข Ability to manage multiple priorities and meet deadlines โข Strong communication and cross-functional coordination skills โข Problem-solving mindset with a customer-oriented approach โข At least 4Y of experience in similar roles Nice to Have โข Experience in international or multi-country environments โข Knowledge of Supply Chain and Logistics processes โข Exposure to complex or high-variability markets