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Service Advisor Supervisor
Global
Source: Headcount Labs ยท original listing โ
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted 15 ุฃูุชูุจุฑ
About this role
Job Description We're Hiring: Service Advisor Supervisor Location: Dubai, UAE We are looking for an experienced and customer-focused Service Advisor Supervisor to lead our Service Advisor team within the Aftersales department. You will play a key role in improving customer satisfaction, supporting team development, and ensuring compliance with dealership processes and manufacturer standards. Key Responsibilities Lead and supervise the daily activities of the Service Advisor team to ensure efficient customer handling and workflow. Review job cards and service documentation to ensure accuracy, quality, and compliance with dealership standards. Ensure vehicle inspections, customer approvals, and repair estimates are properly documented and communicated. Coordinate effectively with the Workshop, CRM, and Call Centre teams to deliver a seamless customer experience. Conduct quality checks on completed job cards, billing accuracy, labor allocation, and parts utilization. Monitor repeat repair cases and work closely with technical teams to implement corrective actions. Coach, mentor, and develop Service Advisors through regular feedback, training, and performance management. Support the Service & Workshop Manager in driving continuous process improvements and operational excellence. Qualifications & Experience Bachelor's Degree or Diploma in a relevant discipline. Minimum 5 years of experience in a similar automotive aftersales role. Previous experience supervising or leading a team of Service Advisors. Valid UAE Driving License is mandatory. Fluency in English is required, Arabic is an advantage. Why Join Us? Join one of the UAE's leading automotive groups. Work in a collaborative, customer-focused environment. If you are passionate about delivering outstanding customer experiences and leading high-performing teams, we'd love to hear from you. Apply today and become part of our growing Aftersales team MG British motor brand MG has been around since the 1920s, representing a long and prestigious pedigree in the world of cars. Today, the company has a global presence with an impressive fleet of vehicles for all needs. Inter Emirates Motors, a subsidiary of Ali & Sons Holding started its partnership with MG in late 2020. Today, it operates six showrooms and five service centres in Dubai, Abu Dhabi, Ras Al Khaimah, Sharjah, and Al Ain. With almost 100 after-sales representatives, we ensure our customers get the best possible service throughout their buying journey. Job Info Job Identification 5358 Job Function Advisor Posting Date 10/15/2026 Apply Before 10/31/2026 Locations Dubai, Dubai, AE