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Sr. Specialist Strategic Accounts & Partnerships - MENA
Delivery Hero
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted 7 days ago
About this role
Company Description Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region. We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily. Here at talabat, we are building a high-performance culture through an engaged workforce and growing talent density. We're all about keeping it real and making a difference. Our 6,000+ strong talabaty are on an awesome mission to spread positive vibes. We are proud to be a multi-great place to work award winner. Job Description As a Sr. Specialist Strategic Accounts & Partnerships - MENA you will work within the regional business team at talabat. This team manages talabat’s enterprise business strategy & manages relationships with the largest regional partners across 8 markets. We are looking for a sharp, hands-on generalist to support talabat’s regional strategic accounts team with data-driven insights, engaging presentations, and operational efficiency. This role is perfect for someone who thrives in high-pressure environments, simplifying data into clear narratives and can seamlessly manage multiple moving parts across functions. You will be closely involved with portfolio management, heavy analytics, top-down problem-solving, and stakeholder management. Responsibilities: 1. Insight & Strategy Execution * Analyze large, varied datasets (business, marketing, operational) to extract trends, flag early signals, and generate actionable insights. * Own the development and delivery of quarterly and annual partner reviews, using deep analytics and clear, recommendation-led visual storytelling. * Proactively surface growth opportunities and risks; collaborate with legal and finance to address contract blockers and drive solutions. 2. Partner Experience & Growth * Own tracking of partner investments and volumes in line with commercial agreements, ensuring performance is transparent and on target. * Work closely with account managers and marketing teams to drive campaign planning across markets, to deliver measurable impact for vendor partners, especially for high-priority or exclusive vendors. * Assist in resolution of POS and operational issues across functions in a timely, structured way to ensure partner satisfaction. * Improve Vendor NPS by addressing gaps beyond day-to-day KAM interactions and establishing frictionless communication, fast resolutions, and high trust with partners. 3. Multi-Stakeholder Program Management * Build strong relationships with KAMs and partner stakeholders; travel regularly to drive market-specific planning and execution. * Manage multiple concurrent workstreams across functions (sales, marketing, finance, ops, legal etc) and all talabat markets, while keeping timelines, stakeholders, and partner outcomes on track. Qualifications * A graduate in Economics, Business, or Statistics from a reputed institution. * 4-5 years of experience in performance or program management at an internet-first/consumer-tech company is a must. * Extremely high proficiency with Google Sheets and Google Slides for data analysis and executive storytelling (these would be critical to your daily tasks and deliverables). * Strong analytical mindset and a passion for simplifying data into clear insights. * Strong communication and people skills; ability to influence internal as well as external stakeholders. * A structured thinker with excellent communication and stakeholder management skills (including the confidence to push back when needed). * Exposure to user engagement funnels and metrics such as iROAS, CM, unit economics, DAU/MAU etc. * Strong commercial mindset with the ability to connect contracts, marketing, performance, and partner experience into one operating model.