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Relationship Officer - Branches
ADIB
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Source date: 30/10/2026
About this role
Job Description Role: Relationship Officer - branches Location: Shaikh Zayed Road Branch, Dubai Role purpose: Managing products and service functions to ensure the delivery of quality service to customers, while projecting the warm image of ADIB, maintenance of operational controls and continuous improvement in financial services and operational service efficiency. This position is for UAE Nationals only. Key accountabilities of the role: Responsibilities: Handle inquiries related to deposit accounts for home finance customers. Opening and closing of deposit accounts, ensure proper completion of forms, observe KYC policies and CB instructions. Responsible for closing Home Finance customer complaints and ensuring that customer is satisfied with the service provided Ensure TAT is adhered to and where possible exceed customer expectations Ensure Home finance customer is constantly informed on status of his/her query. Co-ordinate and liaise with other departments in a professional manner Deliver the right levels of service skills support & coach other colleagues. Participate in regular review and development meetings with key stakeholders Ensure compliance with bank policies Comply and perform Key operational controls as required in ADIB’s polices & procedures in day-to-day operations. Cross sells ADIB products to HF customers. Results required: Achieving Monthly Budget Continuous Improvement Response to be provided for Internal Audit & ICD Comments. Compliance of policies & procedures Positive customer feedback Tasks to be completed within specified TAT Specialist skills / technical knowledge required for this role: Broad knowledge of ADIB’s Retail Banking financial products & services Thorough knowledge of ADIB’s Retail Credit & Operational Policies & Procedures Good knowledge of UAE banking practices, regulations & risks Thorough Knowledge of all the Regulations issued by Central Bank of UAE General awareness of competitors in the local market Fair knowledge of service standards Training skills Sales skills Management Information skills Computer skills Previous experience: Minimum 0-2 years’ experience as a Customer Relations or similar roles in a banking environment Job Info Job Identification 4830 Job Function ADIB Posting Date 10/30/2026 Apply Before 11/29/2026 Job Schedule Full time Locations Dubai, Sheikh Zayed Road, Shk Zayed Rd., Emarat Atrium Building, Dubai, AE