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Assistant Floor Manager

Solutions Group

DubaiOn-site · Full-time

Source: Headcount Labs · original listing ↗

Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.

Posted 2 days ago

About this role

JOB TITLE: Assistant Floor Manager POSITION TYPE: Full Time REPORTING TO: Floor Manager OBJECTIVES: • To assist the Floor Manager in the organization and supervision of service on the Floor. • To assist the Floor Manager in preparing the Restaurant, including all necessary mise-en-place for service. • To be fully familiar with every dish on the menu and to provide explanations as requested. • To treat our guests like Superstars! DUTIES: • To follow our Cycle of Service at all times. • To ensure that the service is always performed in a professional manner and to the style as specified by the Floor Manager. • To supervise cleaning of the agreed designated areas, in accordance with laid-down procedures, morning /evening routines and hygiene requirements. • To assist with mise en place through distribution of tasks and to ensure the monitoring and completion of tasks is done properly and within the time allocated. • To ensure dirty or damaged napkins are counted and exchanged for clean, usable items. • To take responsibility for service in the designated area of the restaurant during the shift. • To assist the Floor Manager in the preparation and presentation of training programs, briefings and SOPs. • To monitor sideboards and stations and ensure they are adequately stocked with replacement cutlery, napkins or other established needs, be they food or equipment. • To supervise the taking of customer orders by the waiters and ensure these are given to the appropriate person to execute. • To be totally familiar with the composition of all menu items. • To supervise the serving of food and beverages in accordance with laid-down standards, but above all in a professional, courteous manner. • To ensure that table maintenance is always respected and that our guests are always at ease and comfortable when sat down at the table. • To ensure that customers are correctly charged. Present the bill and take payment from the customer, in accordance with the procedures of the establishment. • At all times to be aware of and practice good customer relations, assisting the guest in any way which does not adversely affect other customers. • To redirect customer complaints to the restaurant manager / General manager. • To carry out on-the-job training to ensure subordinate staff can carry out their duties effectively. • To be continually aware of, and maintain, the highest standards of personal hygiene and dress code. • To ensure that all subordinate staff adhere to, and maintain, the highest possible standards of personal hygiene and dress code. • To attend meetings and training courses as required. • To report any suspicious packages or parcels to management without delay. • To take part in any fire or evacuation drills and ensure complete familiarization with all exits, including those normally used by customers, as well as fire escapes. • To make sure all records for the floor department are always up to date at the start and end of the shift (including floor set up/breakdown checklists, fire exit checks, floor cleaning checklists etc.) • To lead by example and support your staff in every which way possible. • To prepare section allocations at the start of the shift. • To cover waiters sections when relieving them for breaks. • To touch every table and obtain feedback from each table and pass that on to Floor Manager/AGM/GM. • Carry out any other reasonable request asked by the management.